Coventgarden Storage Terms and Conditions

These Coventgarden Storage terms and conditions set out the basis on which storage services are provided to customers in the United Kingdom. By making a booking, paying a deposit, accessing a storage unit, or otherwise using the service, the customer agrees to be bound by these terms. They are intended to create a clear and fair agreement covering reservation, payment, use of space, cancellation, liability, and compliance with applicable law. The purpose of these terms is to protect both the customer and the storage provider while keeping the booking and storage process straightforward. Throughout this document, references to “we”, “us”, and “our” mean the storage provider, and references to “you” and “your” mean the customer or anyone acting on the customer’s behalf.

These terms apply to all standard storage services, whether the space is used for household items, business stock, archive materials, or other permitted belongings. They also apply to any associated services that may be offered as part of a storage agreement, such as access arrangements, unit changes, or administration of bookings. If there is any inconsistency between a specific written booking confirmation and these terms, the written confirmation will prevail to the extent of that inconsistency. However, nothing in a confirmation will override mandatory legal rights or obligations that apply under UK law.

We may update these Covent Garden storage conditions from time to time for legal, operational, or commercial reasons. The version in force at the time of your booking will normally apply to that booking unless a change is required by law or is clearly stated to apply immediately. It is your responsibility to review the terms before confirming a booking and to ensure that any person acting on your behalf also follows them. By continuing to use the storage service after a change takes effect, you agree to the updated terms to the extent permitted by law.

Booking Process

All bookings are subject to availability and acceptance by us. A booking request may be made through our standard reservation process, by phone, email, or any other method we make available from time to time. A booking is not confirmed until we have accepted the request and provided confirmation in writing or by another durable format. We may refuse a booking at our discretion where we reasonably believe that the proposed use would be unlawful, unsafe, unsuitable, or inconsistent with these terms.

When making a booking, you must provide accurate, complete, and up-to-date information. This includes your name, address, contact details, and any other information reasonably required to manage the storage agreement. If you are booking on behalf of a business or another person, you confirm that you have authority to bind that business or person. You are responsible for ensuring that all details remain current throughout the term of the agreement.

Allocation and access

We may allocate a storage unit or storage area that is suitable for the size and nature of the goods declared at the time of booking. We may change the allocated space before or after the start date if reasonably necessary for operational, security, maintenance, or safety reasons, provided that any replacement space is reasonably comparable. Access rights may be limited by operational hours, security procedures, or emergency restrictions. Any access arrangements we offer must be followed carefully, and failure to comply may result in temporary suspension of access or termination of the agreement.

If you require a specific start date, that date will be subject to availability and completion of any required checks or documentation. Your storage period begins on the confirmed start date, regardless of whether you place goods into the unit on that day. If you do not take up the storage space by the agreed start date, we may still charge the agreed fees unless we have agreed otherwise in writing.

Payments and Fees

All charges are payable in advance unless we agree otherwise in writing. Fees may include storage rent, administration charges, deposits, late payment charges, insurance contributions if applicable, and any other amounts clearly stated at the time of booking. The amount payable will be the rate confirmed in your booking details or, where a price change has been validly notified, the revised rate from the applicable date. All prices are stated in pounds sterling unless we specify otherwise.

You must make payment using an accepted method and ensure that funds are cleared on time. If a payment fails, is reversed, or is otherwise not received when due, we may suspend access, refuse entry to the unit, charge reasonable recovery costs, and/or terminate the agreement after giving any notice required by law or by these terms. Repeated late payment may be treated as a breach of contract. We are entitled to apply payments first against outstanding fees, then against charges, and then against any other sums due.

We may require a security deposit or advance payment before access is granted. Any deposit is held as security for your obligations under the agreement and may be used to cover unpaid fees, cleaning, disposal, damage, or other losses caused by your breach of these terms, subject to any rights you may have under applicable consumer law. Where a deposit remains unused, it will be refunded within a reasonable period after the agreement ends and after we have checked the unit, goods, and account balance.

If the storage period continues beyond the initial term, charges will usually roll over on the same billing cycle unless a different arrangement has been agreed. It is your responsibility to monitor renewal dates and to ensure payment is made on time. We are not responsible for bank delays, card failures, or other payment processing issues outside our control, provided that we have acted reasonably in processing the transaction.

Cancellations, Termination, and End of Storage

You may cancel a booking before the storage start date by giving notice in accordance with the booking confirmation or, if no such notice period is specified, within a reasonable time. Any cancellation charges, where applicable, will be made clear before confirmation of the booking. If you cancel after the storage period has started, charges may continue to accrue until the unit is vacated and the agreement has been formally ended in line with these terms.

We may terminate the agreement immediately, or on notice where required, if you seriously breach these terms, fail to make payment, store prohibited items, act unlawfully, or create a health and safety risk. We may also end the agreement if continued storage becomes impossible due to events beyond our reasonable control, such as fire, flood, structural damage, or legal restrictions affecting the premises or operations. In such cases, our liability will be limited in accordance with the liability section of these terms.

On termination, you must remove all goods, return any keys, access codes, cards, or devices provided to you, and leave the storage space clean and empty. If goods remain after the end date, we may continue to charge fees and may treat the goods as abandoned where permitted by law and by any applicable contract notice procedure. We may take reasonable steps to dispose of abandoned goods, recover storage and disposal costs, and apply any sale proceeds against amounts owed to us, subject to statutory requirements.

Termination does not affect rights and obligations that are intended to survive, including outstanding payment obligations, liability limits, indemnities, and any clauses relating to governing law or dispute resolution. Any notice of cancellation or termination should be sent in the manner reasonably required by the booking process so that it can be recorded and verified.

Liability and Insurance

You store goods at your own risk, subject to the protections that cannot be excluded by law. We do not act as bailee except to the limited extent required by law or expressly agreed in writing. You are responsible for insuring your goods adequately for their full replacement value, including cover for loss, theft, fire, water damage, vermin, mould, and accidental damage. If we offer insurance, you remain responsible for checking that the level of cover is suitable for your needs.

We are not responsible for loss or damage caused by your breach of these terms, by improper packing, by inherent defects in the goods, by unsuitable storage of fragile or perishable items, or by your failure to disclose the nature of the goods accurately. You must take reasonable steps to protect your own property and to ensure that goods are stored safely, securely, and in a manner appropriate to their nature. If we provide advice or make a suggestion, that does not create a guarantee or transfer responsibility for the suitability of the goods.

Nothing in these Covent Garden storage terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, our liability for direct loss or damage arising from our breach of contract or negligence will be limited to the lesser of the amount recoverable under any applicable insurance maintained by us or the total fees paid by you in the relevant period, unless mandatory law requires a different measure.

We are not liable for indirect or consequential losses, including loss of profit, loss of business, loss of data, loss of opportunity, or reputational harm, except where such exclusion is not permitted by law. Where we are responsible for damage to your goods, you must notify us promptly and provide reasonable evidence of the claim, the cause of the loss, and the value of the items affected. We may inspect the relevant unit or goods and request supporting documents before deciding whether a claim is valid.

Permitted Goods, Waste Regulations, and Prohibited Items

You must not store anything illegal, dangerous, flammable, explosive, toxic, radioactive, noxious, smelly, or otherwise hazardous, nor any item that may attract pests or create a risk to health and safety. Prohibited items also include stolen goods, counterfeit goods, cash, securities, weapons, live animals, perishable food, waste intended for disposal, and any item whose storage would breach a law, regulation, licence condition, or court order. If you are unsure whether an item is permitted, you should not place it into storage until it has been approved by us in writing.

All goods must be packed, labelled where appropriate, and stored in a safe and lawful condition. You must comply with all applicable waste regulations and environmental rules. This means you must not use the storage unit as a waste disposal site, fly-tip, or abandon rubbish, bulky waste, electronic waste, batteries, oils, chemicals, contaminated materials, or other controlled waste unless the arrangement has been expressly agreed in writing and handled in a lawful manner. You remain responsible for any costs, penalties, remediation, or disposal charges arising from your failure to follow waste laws.

You must not carry out repairs, maintenance, dismantling, painting, cleaning with hazardous substances, or any activity that may create dust, fumes, residue, or contamination inside the storage area unless we have specifically authorised it. Any contamination, infestation, spill, or damage caused by your goods must be reported immediately. We may take urgent steps to protect the premises, other customers, or our staff, including quarantine, cleaning, removal, disposal, or specialist treatment, and you will be responsible for the resulting reasonable costs where the issue is caused by your breach or negligence.

We may inspect the contents of a unit at reasonable times, or without notice where we reasonably believe there is an emergency, breach, or risk to safety, security, or the law. Such inspection does not make us responsible for the condition, legality, or value of the goods. If prohibited goods are discovered, we may require immediate removal and may notify the relevant authorities if necessary or appropriate.

Customer Responsibilities and Use of the Storage Space

You must keep the storage space locked, secure, and used only for the goods declared in your booking. You are responsible for any persons you allow to access the premises, including family members, employees, contractors, or agents. Any misuse of access systems, sharing of codes, tampering with locks, or failure to follow security procedures may result in suspension or termination of the agreement. You must not sublet, assign, or transfer your rights under the agreement without our written consent.

You must not overload shelving, obstruct aisles, interfere with fire safety equipment, or block access routes. Goods must be stored so that they do not leak, leak fumes, collapse, or cause damage to the unit, neighbouring units, or the premises. You should leave suitable space for inspections and safe access. If your goods require special environmental conditions, you must not assume that standard storage provides those conditions unless we have expressly agreed this in writing.

You are also responsible for ensuring that any personal data, confidential records, or business materials stored in the unit are handled in a manner consistent with your legal obligations. We do not provide data processing services unless expressly agreed. You should retain copies of important documents elsewhere and ensure that any items of sentimental or commercial importance are properly insured and packed.

Force Majeure and Governing Law

We are not liable for failure or delay in performing our obligations where the failure is caused by events beyond our reasonable control. This may include severe weather, fire, flood, power failure, transport disruption, industrial action, terrorism, civil disorder, government action, pandemic restrictions, or failure of third-party services. Where a force majeure event continues for a prolonged period, we may suspend services, alter access arrangements, or terminate the agreement on reasonable notice if continued performance becomes impracticable.

If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as removed to the minimum extent necessary, and the remaining provisions will continue in full force. No failure or delay by us in exercising a right will operate as a waiver of that right. Any waiver must be in writing and limited to the specific circumstances in which it is given.

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction, although this does not limit any mandatory consumer rights to bring claims in another competent forum where such rights apply. The English language version of these terms will prevail over any translation or summary if there is a conflict in meaning.

This agreement represents the entire understanding between you and us concerning the storage service, unless supplemented by a written booking confirmation or other written amendment signed or accepted by both parties. Any notice required under these terms should be given in a clear written form capable of being retained for future reference. By proceeding with a booking, you confirm that you have read, understood, and agreed to these Coventgarden Storage terms and conditions.