Storage Covent Garden Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Covent Garden provides storage, removal, packing, transport and related services. By booking any service or using any of our facilities, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

1.1 Client means the person, company or organisation that books or uses our services.

1.2 Services means storage, removals, packing, loading, unloading, transport, and any other services we agree to provide.

1.3 Goods means the items and property that we agree to move, handle or store on your behalf.

1.4 Contract means the agreement between the Client and Storage Covent Garden incorporating these Terms and Conditions and any written quotation or confirmation of booking.

1.5 Working day means any day other than a Saturday, Sunday or public holiday in England.

2. Booking Process

2.1 You may request a quotation for our services by providing full and accurate details of your requirements, including collection and delivery addresses, access conditions, dates, approximate volume and nature of the Goods.

2.2 Any quotation issued by us is an invitation to treat only and does not constitute a binding offer. A Contract is formed only when we issue a written confirmation of booking or otherwise confirm acceptance of your booking.

2.3 Quotations are based on the information you provide. If that information is inaccurate or incomplete, we may adjust the quotation or apply additional charges to reflect the actual work required.

2.4 It is your responsibility to check all details in our quotation and confirmation of booking. You must notify us of any errors or required changes as soon as possible and in any event before the service date.

2.5 We reserve the right to decline a booking for any lawful reason, including but not limited to safety concerns, unsuitable Goods, access issues or non-compliance with these Terms and Conditions.

3. Service Scope and Access

3.1 Our removal and storage services are offered subject to reasonable access at all relevant addresses, including adequate parking, lift use and safe stairways or routes. You must inform us in advance of any access constraints such as narrow staircases, restricted parking, time limits, vehicle height restrictions or shared loading bays.

3.2 If access is limited or differs from that described when the quotation was issued, we may charge additional fees for extra time, additional staff or special equipment required to complete the work safely.

3.3 You are responsible for obtaining and paying for any parking permits, dispensations or permissions necessary for us to carry out the Services. If parking enforcement penalties or similar charges arise due to circumstances beyond our control, you will be responsible for reimbursing us.

3.4 We reserve the right to refuse to move or store any Goods that we reasonably consider to be unsafe, prohibited by law, improperly packed, contaminated or otherwise unsuitable for handling or storage.

4. Client Responsibilities

4.1 You warrant that you are the owner of the Goods or are authorised by the owner to enter into the Contract and to accept these Terms and Conditions on the owner’s behalf.

4.2 You are responsible for ensuring that Goods are properly packed, labelled and prepared for transport and storage, unless you have specifically requested and we have agreed to provide a packing service.

4.3 You must remove or safely secure all personal documents, valuables and items excluded from our liability as described in these Terms and Conditions.

4.4 You must provide accurate contact details and be available or represented at collection and delivery points at the agreed times. If you or your representative are unavailable, we may at our discretion unload Goods into storage or at a suitable alternative location, and additional charges may apply.

4.5 You must comply with all applicable laws, regulations and site rules in relation to our Services and storage facilities.

5. Prohibited and Restricted Items

5.1 You must not submit for removal or storage any of the following Goods.

a. Explosive, flammable, corrosive or hazardous materials, including gas cylinders, paints, solvents, fuels, chemicals and fireworks.

b. Perishable, live or organic items, including food, plants and animals.

c. Illegal items, stolen property or Goods obtained through unlawful means.

d. Cash, jewellery, precious metals, stones, watches, securities, financial instruments or other valuables.

e. Important documents such as passports, title deeds, wills, share certificates or similar items of irreplaceable value.

f. Waste or items intended for disposal, except as expressly agreed under a separate waste collection or clearance service.

5.2 If any prohibited or unsafe Goods are discovered, we may remove, dispose of or make them safe at your expense and without liability to you.

6. Payments and Charges

6.1 Our charges are based on the scope of Services, volume and nature of the Goods, labour required, travel time, and any additional services requested.

6.2 Unless otherwise agreed in writing, payment for removal and transport Services is due in full before or on the day of service, and payment for ongoing storage is due in advance for each billing period.

6.3 We may require a deposit at the time of booking. Deposits are non-refundable unless otherwise stated in these Terms and Conditions or required by law.

6.4 If you fail to pay any sum due under the Contract on time, we may charge interest on the overdue amount at the statutory rate until payment is received in full. We may also suspend or withhold Services, including denying access to stored Goods, until all outstanding payments are settled.

6.5 All charges are subject to applicable taxes and duties, which will be added where relevant.

7. Cancellations and Changes

7.1 You may request to cancel or amend your booking by giving us written notice. The following cancellation charges may apply depending on the notice given.

a. More than five working days before the booked service date, loss of any non-refundable deposit only.

b. Between two and five working days before the booked service date, up to fifty per cent of the quoted service cost.

c. Less than two working days before the booked service date, up to one hundred per cent of the quoted service cost.

7.2 For storage services with recurring billing, you may terminate by giving us at least fourteen days written notice before the end of the current billing period. If insufficient notice is given, charges may continue until the end of the following billing period.

7.3 If you reduce the scope of Services or postpone your booking, we may apply reasonable amendment charges to cover costs and lost capacity. Any new date will be subject to availability and updated pricing.

7.4 We may cancel or suspend the Contract if you breach these Terms and Conditions, fail to pay sums due, provide misleading information, or if we are unable to safely perform the Services due to circumstances beyond our control. Where possible, we will provide reasonable notice.

8. Storage Terms

8.1 Where we provide storage, your Goods will be stored in such facilities and locations as we reasonably choose. We may move Goods between storage units or locations without prior notice where reasonably necessary, while maintaining appropriate care.

8.2 Storage charges will be invoiced in advance at the interval specified in your agreement. Continued storage is conditional on timely payment of all charges.

8.3 We operate a lien over Goods in storage. If any sums due remain unpaid, we may retain possession of the Goods until full payment is received.

8.4 If amounts remain unpaid after reasonable notice and attempts at recovery, we may in accordance with applicable law sell or dispose of some or all of the Goods to recover our costs and charges. Any surplus proceeds, after deduction of costs, will be held for you.

8.5 You are responsible for arranging your own access to stored Goods where access is permitted. Access may be subject to reasonable notice, identification and security requirements.

9. Waste, Clearance and Environmental Regulations

9.1 We are committed to handling waste and unwanted items in compliance with all applicable waste and environmental regulations.

9.2 Waste removal, house or office clearance and disposal services are not included in standard removal or storage services unless specifically agreed in writing and charged separately.

9.3 You must accurately declare any items to be discarded or treated as waste. We reserve the right to refuse waste items that we are not licensed or equipped to handle.

9.4 Where we agree to collect and dispose of waste on your behalf, you authorise us to determine suitable methods of treatment, recycling or disposal in accordance with relevant regulations.

9.5 You remain responsible for any unlawful or hazardous items you supply to us as waste. If such items cause contamination, damage, fines or regulatory action, you will be liable for the associated costs, including remediation, disposal and any penalties imposed by authorities.

10. Liability and Exclusions

10.1 We will exercise reasonable care and skill in providing our Services. Our liability for loss of or damage to Goods, or for delay, is subject to the limitations and exclusions set out in this section.

10.2 We are not liable for loss or damage arising from any of the following.

a. Your failure to pack Goods properly, unless we have agreed to provide packing services.

b. Inherent defects, deterioration or fragility in the Goods, including wear and tear, leakage, or the nature of the items themselves.

c. Climatic or atmospheric conditions, including damp, condensation, mould, extremes of temperature or natural ageing.

d. Acts or omissions of the Client or any third party, including failure to take delivery or provide access.

e. Events outside our reasonable control, including adverse weather, traffic, strikes, civil unrest or acts of government or public authority.

10.3 We exclude liability for any indirect or consequential loss, including loss of profit, loss of business, loss of data, or emotional distress.

10.4 We do not accept liability for loss of or damage to the following categories of items, whether or not we have been informed of their presence.

a. Valuables such as cash, jewellery, watches, artworks, antiques or collectibles.

b. Important documents such as passports, certificates, legal deeds or data storage devices.

10.5 Our total liability for any claim arising out of or in connection with the Contract, whether in contract, tort or otherwise, shall not exceed a reasonable limit relative to the value of the affected Goods and the charges paid for the relevant Services, subject always to any mandatory statutory rights you may have.

10.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

11. Claims and Time Limits

11.1 You must inspect Goods at delivery or upon gaining access to storage and notify us promptly of any visible loss or damage.

11.2 Any claim for loss or damage to Goods must be made in writing as soon as reasonably possible, providing full details of the loss, damage and relevant circumstances.

11.3 We may request supporting evidence such as photographs, purchase receipts or repair estimates. You must cooperate with any reasonable investigation or assessment before we determine our response.

11.4 If you fail to notify us of a claim within a reasonable period after you became aware or ought reasonably to have become aware of the issue, it may be more difficult to investigate and we may be entitled to rely on that delay as a defence.

12. Insurance

12.1 We maintain standard insurance appropriate to our business, but this may not cover the full value of all Goods moved or stored.

12.2 You are strongly advised to arrange your own insurance cover for Goods during removal, transit and storage, ensuring that any policy terms and exclusions are suitable for your needs.

12.3 We are not responsible for any shortfall between the value of your Goods and any cover available through our own insurance, except to the extent required by law.

13. Data Protection and Privacy

13.1 We will handle any personal data that you provide to us in accordance with applicable data protection laws.

13.2 We may use your personal data to administer your booking, provide Services, manage payments, communicate with you about your account, and meet our legal obligations.

13.3 We may share your information with trusted third parties where necessary for the performance of the Services, such as subcontractors or payment processors, or where required by law or regulatory authorities.

13.4 You have certain rights in relation to your personal data, which may include rights of access, correction and, in some cases, deletion or restriction, subject to legal limitations.

14. Amendments to Terms and Conditions

14.1 We may update or amend these Terms and Conditions from time to time to reflect changes in law, practice or our services.

14.2 The Terms and Conditions in force at the time your Contract is formed will apply to that Contract, unless a change is required by law or you agree in writing to the updated terms.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, without prejudice to any rights you may have under consumer protection law regarding the jurisdiction of courts.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

16.3 A person who is not a party to the Contract shall not have any rights to enforce any of its terms.

16.4 These Terms and Conditions, together with our quotation and confirmation of booking, constitute the entire agreement between you and Storage Covent Garden in relation to the Services and supersede any previous statements or agreements, whether written or oral, relating to the same subject matter.